Business Process Optimization (BPO) for Global Commodity Trading Operations

About the Client

The client is a leading global commodity trading and processing company,operating across 40+ countries. Due to the decentralized nature ofits operations, every region had developed its own version of workflows—using avariety of tools and practices—with no centralized governance, creatinginefficiencies and delivery challenges.

Solution Offered: 40-Day Business Process Optimization Program

We engaged in a focused40-working-day BPO project to map,analyze, and optimize core business processes as a foundational step for the upcoming Microsoft Dynamics ERP rollout.

Key Activities and Deliverables

1. Current State Process Maps
   • Created detailed visual maps of how processes were currently executed across different countries.
   • Identified key inefficiencies, duplication, manual interventions, and process silos.
2. Future State Process Maps
   • Designed standardized and optimized workflows incorporating best practices and automation opportunities.
   • Built in recommendations for proposed technology integration aligned with Microsoft Dynamics.
3. Value Stream Mapping
   • Applied lean principles to distinguish between value-adding and non-value-adding activities.
   • Helped the client identify opportunities to eliminate waste and streamline operations globally.
4. Fit-Gap Analysis with Microsoft Dynamics
   • Mapped all documented requirements against out-of-the-box Dynamics functionalities.
   • Categorized findings as:
     1. Fit – Directly supported by Dynamics
     2. Partial Fit – Needs configuration/customization
     3. ‍Gap – Requires alternative approach or extension
5. Identify Improvement Opportunities
   • Facilitated cross-functional sessions with regional teams to discuss recurring pain points and challenges.
   • Highlighted process, role, and system improvement  areas.
6. Generate and Prioritize Solutions
   • Co-created innovative, feasible solutions for process optimization.
   • Prioritized initiatives based on impact vs  feasibility, delivering a clear transformation roadmap.

Exciting Takeaway: 40 Days to Global Alignment

In just 40 working days,the organization moved from fragmented, Excel-heavy operations to a unified blueprint for global efficiency—ready for ERP transformation and operational scalability.

Conclusion

This case study highlights how a structured, time-bound BPO initiative enabled a global commodity trading company to lay the groundwork forenterprise-wide transformation. From mapping current inefficiencies to designing future-ready workflows, the project delivered actionable insights and ERP alignment in record time.

Looking to align your global operations or prepare for ERP rollout? Our BPO accelerators can get you there—fast. Reach out to explore how we can support your transformation journey.

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